Two Clients Receive Their States Highest Quality Award

Duke University Hospital Wins the 2012 North Carolina Governor’s Award for Excellence!!!

Congratulations go to Duke University Hospital for receiving the 2012 North Carolina Governor’s Award for Excellence.  This is the first time this honor has been awarded to a health care organization in the State of North Carolina since Governor Purdue created this prestigious award in 2010 as a mechanism to encourage and recognize higher levels of commitment to excellence in health care quality, innovation, and performance.  A team of 8 examiners spent a week at Duke interviewing to over 400 leaders, physicians, staff, and volunteers; examining 150+ documents including a 50 page application; evaluating 100s of results and outcomes; and assessing the organization and leadership on all aspects of the Baldrige framework, criteria, and core values. The Duke University Hospital team is lead by Kevin Sowers, DUH President who has been along time supporter of the Baldrige framework to help structure and run the hospital.  Duke University Hospital is a member of Duke Health System in Durham, North Carolina.  The NC Governor’s Award for Excellence is part of the North Carolina Awards for Excellence (NCAfE).  Click HERE for more information on NCAfE.


Missouri Quality AwardThe University of Missouri Health Care — A 2011 Missouri Quality Award recipient

University of Missouri Health Care is the recipient of the 2011 Missouri Quality Award (MQA) from the Excellence in Missouri Foundation.

The MQA is the official state recognition for excellence in quality leadership. Modeled after the prestigious Baldrige Performance Excellence Program, the MQA is recognized as one of the strongest state-level quality award programs in the country.

This is the first time University of Missouri Health Care has won the Missouri Quality Award.

“This award is a direct result of the efforts of all the dedicated and caring employees and medical staff at University of Missouri Health Care who make the delivery of quality care possible,” said Jim Ross, chief executive officer. “We are honored to be recognized by our statewide peers for our efforts to continually improve on our high standards of care.”

“This stellar achievement would not have been possible without the world-class workforce at University of Missouri Health Care,” Ross said.

The MQA criterion, which is based on the Malcolm Baldrige National Quality Award for Performance Excellence, are embodied in seven Baldrige categories.  The award process began in February of 2011 year with a written application to familiarize MQA examiners of the goals, mission, vision values and processes within University of Missouri Health Care. After review by the MQA Board of Examiners, MU Health Care was granted a site visit from examiners in late September. MU Health Care leaders accepted the award at a recognition dinner on November 17.


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