Pat Lapekas Appointed Examiner for 2012 Malcolm Baldrige National Quality Award

2012 Baldrige ExaminerPat Lapekas of Lapekas & Associates located in River Falls, WI, has been appointed by Dr. Patrick Gallagher, Director of the Commerce Department’s National Institute of Standards and Technology (NIST), to the 2012 Board of Examiners for the Malcolm Baldrige National Quality Award.  The Award, created by public law in 1987, is the highest level of national recognition for performance excellence that a U.S. organization can receive.

As an Examiner, Lapekas is responsible for reviewing and evaluating applications submitted for the Award.  The board is composed of approximately 500 leading experts selected from industry, professional and trade organizations, education and health care organizations, and nonprofits (including government).

Those selected meet the highest standards of qualification and peer recognition.  All members of the board must take part in a preparation course based on the Baldrige Criteria for Performance Excellence and the scoring and evaluation processes for the Baldrige Award.

The Baldrige Award may be given annually in each of six categories: manufacturing, service, small business, education, health care, and nonprofit. Awards have been presented to 90 organizations, including the 2011 recipients:  Concordia Publishing, St. Louis, Mo. (nonprofit), Henry Ford Health System, Detroit, Mich. (healthcare), Schneck Medical Center, Seymour, Ind. (healthcare), Southcentral Foundation, Anchorage, Alaska (healthcare). Information about the Baldrige Performance Excellence Program and the application process is available by calling (301) 975-2036, sending an e-mail to, or going to the Baldrige Program’s website at

The Award Program is managed by NIST in close cooperation with the private sector.  ASQ in Milwaukee, Wisc., administers the program. For further information about Pat Lapekas, contact 704.957.6307 or For media inquiries or interview requests about the Baldrige Program or the Award, reporters may contact Michael E. Newman, NIST Public Affairs Office, (301) 975-3025,

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Baldrige Award Applicants Can Now Receive Category-Level Recognition

Baldrige AwardThe Baldrige Program will begin identifying category best practices within the 2012 award cycle among site-visited organizations. Best practices identified by the Panel of Judges in categories 1 through 6 will be eligible for recognition. To receive this recognition, an applicant’s overall organizational performance in the identified category must be demonstrating mature processes that are linked to the appropriate organizational results, demonstrating favorable levels and trends. Also, the applicant organization must have credible performance across all categories. An applicant may be recognized for more than one category best practice or for none at all.

The site visit process will remain unchanged. Organizations receiving such category recognition will present at the Quest for Excellence® Conference following their recognition. Such organizations will be recognized in the annual award ceremony program, but not on stage, and the Baldrige Program will highlight them on our Web site and in a press release.

The purpose of category recognition—which was approved by the Board of Overseers at its June 14 meeting—is to (1) encourage organizations to continue their engagement with the Baldrige Program; and (2) provide other organizations in their industries (and beyond) with best practices. In 2011, the judges piloted identification of category-level best practices as part of the judging process.

Feedback gathered from 2010 and 2011 site-visited applicants, including award recipients, affirmed that enabling other organizations to benchmark category-level best practices through such recognition would result in valuable learning experiences. Out of 21 site-visited applicants and Baldrige Award recipients in 2010 and 2011 that responded, 18 site-visited organizations supported the category best-practice recognition. Most responded favorably to the question of whether or not the organization would be or would have been (if not a recipient) interested in being recognized for a category best practice by the Baldrige Program. Rationales included pride in sharing a best practice with other organizations, recognition/motivation, validation that the organization is on the right path, and increased conference attendance.

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Two Clients Receive Their States Highest Quality Award

Duke University Hospital Wins the 2012 North Carolina Governor’s Award for Excellence!!!

Congratulations go to Duke University Hospital for receiving the 2012 North Carolina Governor’s Award for Excellence.  This is the first time this honor has been awarded to a health care organization in the State of North Carolina since Governor Purdue created this prestigious award in 2010 as a mechanism to encourage and recognize higher levels of commitment to excellence in health care quality, innovation, and performance.  A team of 8 examiners spent a week at Duke interviewing to over 400 leaders, physicians, staff, and volunteers; examining 150+ documents including a 50 page application; evaluating 100s of results and outcomes; and assessing the organization and leadership on all aspects of the Baldrige framework, criteria, and core values. The Duke University Hospital team is lead by Kevin Sowers, DUH President who has been along time supporter of the Baldrige framework to help structure and run the hospital.  Duke University Hospital is a member of Duke Health System in Durham, North Carolina.  The NC Governor’s Award for Excellence is part of the North Carolina Awards for Excellence (NCAfE).  Click HERE for more information on NCAfE.


Missouri Quality AwardThe University of Missouri Health Care — A 2011 Missouri Quality Award recipient

University of Missouri Health Care is the recipient of the 2011 Missouri Quality Award (MQA) from the Excellence in Missouri Foundation.

The MQA is the official state recognition for excellence in quality leadership. Modeled after the prestigious Baldrige Performance Excellence Program, the MQA is recognized as one of the strongest state-level quality award programs in the country.

This is the first time University of Missouri Health Care has won the Missouri Quality Award.

“This award is a direct result of the efforts of all the dedicated and caring employees and medical staff at University of Missouri Health Care who make the delivery of quality care possible,” said Jim Ross, chief executive officer. “We are honored to be recognized by our statewide peers for our efforts to continually improve on our high standards of care.”

“This stellar achievement would not have been possible without the world-class workforce at University of Missouri Health Care,” Ross said.

The MQA criterion, which is based on the Malcolm Baldrige National Quality Award for Performance Excellence, are embodied in seven Baldrige categories.  The award process began in February of 2011 year with a written application to familiarize MQA examiners of the goals, mission, vision values and processes within University of Missouri Health Care. After review by the MQA Board of Examiners, MU Health Care was granted a site visit from examiners in late September. MU Health Care leaders accepted the award at a recognition dinner on November 17.

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39 Organizations Apply for the 2012 Baldrige Award

Baldrige 25th Anniversary LogoThis year marks the 25th anniversary for the Malcolm National Baldrige Quality Award and in marking this milestone, 39 organizations have applied for this years award.  These 39 are attempting to join the ranks for the previous 95 recipients.

The Baldrige Award is the nations highest recognition for organizational performance excellence through innovation, learning and improvements.  This years applicants include 25 health care organizations, five nonprofits or governmental organizations, one manufacturing, three service organizations, 2 small business, and 3 educational entities.

Over 470 examiners will be evaluating these applicants in seven areas:  leadership; strategic planning; customer focus; measurement, analysis, and knowledge management; workforce focus; operations focus; and results.  Awards will be announced late Fall 2012.  Previous award recipient information can be found on the Baldrige website.

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