To effectively coach each client towards achieving higher levels of performance, every day for every customer.

“The Oakwood Healthcare System has engaged Lapekas and Associates in our journey of excellence with the Malcolm Baldrige Performance Excellence criteria. She has met with the senior leadership on several occasions, presented to 650 people representing the management team and has prepared us and assisted in our national site visit. She is precise, eloquent and knowledgeable in her presentation style with the various groups as well as her organizational skills in keeping everything aligned during the most hectic times.”

Maureen D’Agostino, Senior vice president, Organizational Excellence, Accreditation and Compliance