Clients & Testimonials

Examples of Current and Previous Clients

  • Premier, Inc. (2006 Baldrige Award Recipient)
  • Heartland Health (2009 Baldrige Award Recipient)
  • Oakwood Health System
  • University of Missouri Health System
  • University of Missouri School of Medicine
  • Duke University Hospital
  • CaroMont Health System
  • Methodist Medical Center of Illinois
  • Tahoe Forest Health System
  • Methodist Health System of Dallas
  • Hospital for Special Surgery
  • Highpoint Regional Health System


“Pat brings a passion for performance excellence to her client engagements, a mastery of the Baldrige framework and skill of working with all levels of leaders, physicians, board members, and front line staff.  Bringing Pat on-board as our Baldrige consultant to help guide Heartland on its Baldrige Journey was an invaluable move for us.   She focused our energies on improving key systems, succinctly telling our story of community transformation, and engaging our leaders in embracing the value of Heartland’s Performance Excellence Journey.  Pat helped our leaders at Heartland Health to see that our Health Pyramid and health care transformation was a story worth telling… and that the honor of the Baldrige Award (and the Performance Excellence Journey) was a task worth pursuing.  With Pat’s influence and passion— along with the passion embedded in the leaders, staff, physicians and community of Heartland, our story is being told and continues to be heard, and continues to help transform our organization and community.”

  • Lowell Kruse, Former CEO Heartland Health


“I had the pleasure to work with Pat Lapekas for several years as our Baldrige consultant while I was accountable for the Baldrige journey as part of the executive team at Heartland Health in St. Joseph Missouri.  Pat was outstanding to work with both our executive team and the staff throughout the organizations.  She has a mastery of the Baldrige framework and criteria that cannot be rivaled as well as a practical, no-nonsense approach to operationalizing sustainable processes to build a Baldrige-worth organization.  Her consulting effectiveness is now written in history – Heartland Health was a 2009 BNQA recipient as an integrated health system!  I highly recommend Pat Lapekas to consult on any type of business’ performance excellence journey.”

  • Monica P. Ray, RN, MS, MBA, FABC


“The journey for TFHS benefited from the insight and assistance that Pat brought to our organization.  She is great to work with and helped us to achieve higher level of performance and TFHS recognized by the California Award for Performance Excellence with the 2010 gold level award.”

  • Virginia Razo, COO, Tahoe Forest Health System


“Pat Lapekas as our Baldrige consultant provided exceptional expertise and guidance to accelerate our Baldrige Journey and to capture the heart of Baldrige in our leadership team. Her style is inclusive, direct, engaging and inspirational. We are better today because of her!”

  • Debbie Simon, CEO and President, Methodist Medical Center of Illinois


“Before Pat Lapekas became our consultant, we struggled with how to apply Baldrige across our medical education, research and patient care operations. With her guidance over the past year, the pace of our performance improvement efforts has increased dramatically. Pat’s patient yet direct advice has kept us disciplined and on deadline. She also took the time to learn about the unique nature of our organization, which has made her feel like part of our family. I’m confident that we will achieve our goals with Pat on our team.”

  • Robert Churchill, MD, Dean University of Missouri School of Medicine


“Pat has been an incredible resource to our organization. She challenged us to review our core processes that drive our performance excellence strategy.  Her ability to partner with all levels of the organization created an environment that supported us better understanding the opportunities for improvement.”

  • Kevin W Sowers, MSN, RN, FAAN; President, Duke Hospital


“Pat Lapekas has been a catalyst and change agent in our organization and helped senior leadership reach the tipping point to own the Baldrige Criteria as the business model for health systems operations and consequently led to our achievement in 2011 with being named the recipient of the Missouri Quality Award. She is an expert in the criteria interpretation and application writing, and is recommended as an effective Baldrige “coach” for any organization who is serious in committing to Baldrige as the performance excellence model for improvement.”

  • Dennis G. Stambaugh MHA, FACHE, Chief Quality Officer, University of Missouri Health Care


“The Oakwood Healthcare System has engaged Lapekas and Associates in our journey of excellence with the Malcolm Baldrige Performance Excellence criteria.  She has met with the senior leadership on several occasions, presented to 650  people representing the management team and has prepared us and assisted in our national site visit. She is precise, eloquent and knowledgeable in her presentation style with the various groups as well as her organizational skills in keeping everything aligned during the most hectic times.”

  • Maureen D’Agostino, Senior vice president, Organizational Excellence, Accreditation and Compliance