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Overview:  Lapekas & Associates consulting and coaching is focused on helping organizations and leaders achieve higher levels of performance excellence, every day with every customer interaction.  This requires a disciplined approach utilizing nationally recognized tools and resources to help deliver effective coaching, education, and consultative services.

Consulting and Coaching Services

  • Performance Excellence / Baldrige Assessments
    • Criteria orientation and application understanding—comprehensive on-site training and workshops on critical performance excellence systems and value proposition
    • Organizational and Baldrige Based Assessments –identifying organizational strengths, opportunities, and WOW’s
      • 1-3 day On-site assessments
      • Web-based surveys
    • Identification and alignment of organizational key factors and integration across organizational strategies and leadership expectations
    • Baldrige Award MedallionSystems and processes development, alignment and implementation
    • Measurement alignment and integration
    • Application writing and alignment
    • Site visit preparation and assistance
    • Utilizing feedback to close improvement gaps
  • Accelerated Assessment Facilitated Design Sessions
    • 1-3 day structured and facilitated sessions to rapidly engage leaders, staff, customers and other identified stakeholders to address key areas such as:  application framework and implementation; understanding stakeholder needs and expectations; engaging and aligning stakeholders; creating effective improvement action plans; establishing expectations and accountability matrixes
  • Change Management utilizing tools such as Covey-7 Habits, Facilitative Leadership, Thinking Maps
  • Process Management and Improvement training and implementation:PDCA/PDSA
    • Six Sigma (DFSS and DMAIC)
    • Lean
    • Value Stream Mapping
    • ISO
    • Process Management tools and toolkits
  • Leadership Development
    • Leadership alignment and identification of a leadership system
  • Strategic Planning Development and Execution
    • Conducting SWOT, PEST, and environmental assessments and analysis
    • Facilitating Strategic Planning Retreats
    • Action planning to achieve strategic objectives
  • Organizational Educational Tracks
    • Process Management and Improvement Tools
      • Process Management
      • Process Mapping
      • Process Requirements
      • Process Measures
      • Process Improvement including Lean, Six Sigma, ISO, PDCA/PDSA
  • Baldrige Assessments—Understanding and Using the criteria
    • Criteria overview, alignment and implementation
    • Systems and processes design, implementation, and management
    • Application writing
    • Site visit preparation
    • Identifying opportunities to address and action planning development
  • Benchmarking and Benchmarks—How to identify them and how to use them
  • Measurements and Scorecards
    • What to measures, when and how
    • Effective Measurement Review processes
    • Using measures to effectively run your business and change your business
  • Facilitation
    • Facilitating groups to identify common objectives and creating plans to achieve them
  • Presentation and Speaking Engagements